Legal

Why do we take a booking fee?
All of our clinic locations are almost always fully booked. Therefore we require a booking deposit to ensure that those who book in are committed to attending their appointment. It also ensures that if we have any 'no-shows', our practitioners' time is still paid for.

Do I pay a booking fee for my first consultation?
Yes, we charge the same £50 booking fee for consultation appointments. The majority of our patients opt to have treatment during their first consultation appointment, therefore this is deducted off the cost of their treatment. If they decide to book their treatment at a later date, this deposit can be held for their future appointment, providing it is booked at consultation.

Is the booking fee refundable?
No, the booking fee is non-refundable. However, if you give us 48 hours' notice before your scheduled appointment, we are able to change the date or time of your appointment where availability allows us. The booking fee is redeemable against any treatment you have within 1 month of consultation.

Medical Exemption:
The only occasion in which 50% of your deposit will be returned is if you are deemed to be unsuitable for treatment due to medical reasons. Please speak to one of our clinic staff prior to booking if you have concerns regarding medical suitability.

Am I guaranteed to be suitable for treatment?
Unfortunately not everyone is suitable for treatment. There are a range of reasons such as medical issues, previous overfilling that would require dissolving first, scar tissues and many more. This is why all new patients require a consultation with one of our medical practitioners.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Our website address is: https://drlinea.co.uk

Registered with Companies House: L A Strachan LTD
Registration company number: 09513428

We use cookies and similar technologies to operate the website, understand how it is used, and measure the performance of our marketing. Non-essential cookies are only set once you give consent via our cookie banner. You can change or withdraw your consent at any time using the “Cookie Settings” link in the footer.

We rely on Google Consent Mode v2 to ensure that, until you have given consent, no analytics or advertising cookies are set and no personal identifiers are shared with Google or Meta.

Pages on this site may include embedded content (e.g. videos, images). Embedded content from other websites behaves exactly as if you had visited the other website directly and may collect data about you, set cookies, or monitor your interaction with that content.

Where you have given consent, we record aggregate details of your interactions with our webpages (via Google Analytics) and conversions from our advertising campaigns (via the Meta Pixel) so we can review and improve our website and marketing.

Our legal basis for processing this data is your consent, which you can withdraw at any time via the “Cookie Settings” link in the footer. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

We will not share your personal data with third parties for their own marketing purposes without your prior consent.

Where you have consented to analytics or marketing cookies, limited data (such as IP address, page views and device information) is shared with the following processors so they can provide their service to us:

• Google LLC — Google Tag Manager and Google Analytics (analytics)
• Meta Platforms, Inc. — Meta Pixel (advertising measurement)

Both Google and Meta are based in the United States. Transfers of personal data outside the UK are made under the UK Addendum to the EU–US Data Privacy Framework or equivalent safeguards (Standard Contractual Clauses).

Contact form and live chat enquiries are retained for as long as is necessary to respond to your enquiry and for a reasonable follow-up period, after which they are deleted or anonymised.

Appointment and medical records associated with treatments you receive are held by our booking provider (Columns) and by the clinic in line with our obligations under UK medical record-keeping standards. These retention periods are longer than marketing-related data and are governed by Columns' own privacy policy and applicable healthcare regulations.

Analytics and advertising data is retained according to the defaults set by Google Analytics and Meta, which you can read about in their respective privacy policies.

You have the right to request a copy of the personal data we hold about you, to ask us to correct inaccurate data, to ask us to erase your data, and to object to or restrict how we process it. This does not include data we are obliged to keep for administrative, legal, medical or security purposes.

For any data-related enquiries, please contact us at info@drlinea.co.uk

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at ico.org.uk