Legal

Why do we take a booking fee?
All of our clinic locations are almost always fully booked. Therefore we require a booking deposit to ensure that those who book in are committed to attending their appointment. It also ensures that if we have any 'no-shows', our practitioners' time is still paid for.

Do I pay a booking fee for my first consultation?
Yes, we charge the same £50 booking fee for consultation appointments. The majority of our patients opt to have treatment during their first consultation appointment, therefore this is deducted off the cost of their treatment. If they decide to book their treatment at a later date, this deposit can be held for their future appointment, providing it is booked at consultation.

Is the booking fee refundable?
No, the booking fee is non-refundable. However, if you give us 48 hours' notice before your scheduled appointment, we are able to change the date or time of your appointment where availability allows us. The booking fee is redeemable against any treatment you have within 1 month of consultation.

Medical Exemption:
The only occasion in which 50% of your deposit will be returned is if you are deemed to be unsuitable for treatment due to medical reasons. Please speak to one of our clinic staff prior to booking if you have concerns regarding medical suitability.

Am I guaranteed to be suitable for treatment?
Unfortunately not everyone is suitable for treatment. There are a range of reasons such as medical issues, previous overfilling that would require dissolving first, scar tissues and many more. This is why all new patients require a consultation with one of our medical practitioners.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Our website address is: https://drlinea.co.uk

Registered with Companies House: L A Strachan LTD
Registration company number: 09513428

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